Navigating AI’s rapid change together: A health plan partnership approach

Artificial intelligence (AI) is rapidly transforming how we interact with the world around us – whether through our phones, at the doctor’s office or even the workplace – it is a technology poised to reshape industries in unimaginable ways. Within our industry, however, the future of AI is nuanced with additional factors – shifting member and provider needs, advances in healthcare and navigating the ever-changing complex regulatory environment.

For health plans, constant evolution and adaptation will be key for success as AI continues to transform healthcare and the member experience. At Evernorth, change means understanding direction and technological advancements in healthcare techniques and medicine. We must also adapt and adjust to legislative and policy changes, including changes in administration at the state, federal and even international levels.

Thoughtful, flexible innovation coupled with responsibility will transform the comprehensive care that Evernorth offers, while keeping the service of clients and members as our North Star.

So, what can Evernorth clients do? What’s the best way we can make the most of our partnership?

As Evernorth continues to evaluate and responsibly evolve, we will continue to keep you updated on AI. In the meantime, we encourage plans to do the following:

• Continually evaluate your RFP language and sales communication on this topic.
• Attend upcoming Evernorth client forums to learn more. (Medicaid and Marketplace Client Forum – May 21)
• Reach out to your Evernorth account team with any questions.

We look forward to continuing our partnership with you as we navigate these changes together and identify responsible ways to improve outcomes for your members.